Postage & Shipping

NEW BUDGET SHIPPING COSTS: We have now introduced new flat rate shipping charges of $10.00 (for orders up to 2 Kg) & $15.00 (for orders over 2 Kg up to 12Kg) These Budget Freight rates will apply to most products and the goods will be sent by courier or Australia Post depending on the products and your delivery location. We do not recommend selecting Budget freight for large quantities of Lollipops as the Lollipops may be damaged during transit. Please select regular Post for orders containing Lollipops. Our normal freight costs will also show at checkout after you enter your delivery address so you will have a choice of freight methods. (our freight calculator defaults to Sydney, 2000 postcode until you enter your delivery address) Please note that orders may be sent by courier even though the freight calculator may show Australia Post. Most orders will require a signature so it may be best to nominate your work address if there is likely to be no one at home to receive the delivery.

Freight costs are calculated automatically by Australia Post's freight calculator linked to our shopping cart, after you enter your shipping address details. (Prior to that it defaults to Sydney, NSW, 2000 postcode and changes to show the correct freight cost after you enter your delivery address details) Freight is charged at Australia Post Registered parcel rate which is dependent on the weight and size of the package. Most parcels will require a signature at delivery so it may be best to nominate a work address or a delivery address that is usually attended. Most deliveries are made by courier.

Whilst we try to despatch orders as quickly as we can, please allow up to 3 to 5 business days after paying for your order for us to process and despatch your goods provided that we have stock. In most cases, the delivery will require a signature, so it may be a good idea to use your work address instead of home address. Courier & Australia Post deliveries to WA and some remote areas can take 7 to 10 business days after we have shipped the order. We recommend that orders to be delivered to WA, NT and remote parts of the country be made only in the cooler months. We prefer not to ship to these areas in the hot, humid months as the goods may be spoilt by the time the order reaches you. If you live in these areas and still want us to deliver during the hot months, we can offer no guarantee that the goods will not be damaged in transit.

Question: Why doesn't the shipping cost show at checkout?
Answer: Please check your delivery address details and postcode. If these are incorrect or if you enter a postcode that does not exist, freight charges will not be shown and freight options will not be available. Only "Collect from Warehouse will be available. Our freight calculator is linked to Australia Post and only existing postcodes can be used.

All orders are professionally packaged to ensure that your order arrives safely. All parcels sent require a signature, assuring that the parcel arrives at its destination. If you are not there to sign for the delivery, the courier or Australia Post will leave a card and you can contact the courier to arrange another delivery, or collect the parcel from the local Post Office if it was posted. Your order will be delivered by Australia Post or by our couriers Fastway. All deliveries must be signed for. Orders delivered by Australia Post are usually sent by Registered Mail. Most orders being delivered to the eastern capital cities are delivered by courier. Both Australia Post & Fastway Couriers will leave a card if nobody is in attendance when the delivery is made. Australia post parcels can be collected from the local Post Office & Fastway Couriers will arrange another time that the parcel can be re-delivered. If nobody will be in attendance when your order is to be delivered it would be best to have the order delivered to your workplace or somewhere where there will be somebody to sign for the delivery. Simple enter these details in the Shipping Address section of our order form. Couriers can not deliver to PO Boxes.

Fastway Couriers Depot Phone numbers:

Adelaide: 08 8345 2300
Albury: 02 6023 5100
Bendigo: 03 5443 0755
Brisbane: 07 3868 1144
Cairns: 07 4035 1322
Canberra: 02 6299 2291
Capricorn Coast: 07 4923 7565
Central Coast: 02 4351 8188
Coffs Harbour: 02 6658 6922
Geelong: 03 5222 5050
Gold Coast: 07 5580 5263
Hobart: 03 6273 4544
Launceston: 03 6425 5465
Mackay: 07 4952 4924
Melbourne: 03 9320 8100
Newcastle: 02 4967 3944
Northern Rivers: 02 6624 2669
Perth: 08 9277 0999
Port Macquarie: 02 6581 2223
Sunshine Coast: 07 5476 9899
Sydney: 02 9737 8288
Toowoomba: 07 4634 1655
Townsville: 07 4728 7399
Wide Bay: 07 4151 6777
Wollongong: 02 4272 3833

Australia Post Customer Service: 13 13 18

To ensure quicker, safer delivery we reserve the right to occasionally use Australia Post Express Post satchels to post orders under 2.75 Kg depending on the shipping location & cost effectiveness. - this allows for packaging & our normally overweight packs (we always give you more than the label states) Orders over 2.75 Kg are usually sent Registered Post or by courier. All parcels, except samples, are sent with a tracking number so that we can trace them if they get lost during transit.

Being located near Albury/Wodonga on the NSW/Victorian border, we can offer a quick delivery time to both Melbourne & Sydney by Australia Post or road transport. (Registered Post or road transport requires a signature on delivery. If you are not home the parcel can be collected from your local Post office or in the case of Fastway Couriers, they will arrange a day to re-deliver) (Express Post & Registered Post both provide a tracking number in the event of undelivered mail. Very useful in some rural areas) Larger parcels can also be sent Express Post if required. Please Note: Our location is outside Australia Post's Next Day Delivery Network but Australia Post will make the fastest possible delivery.

CALCULATING POSTAGE COSTS

Delivery costs are calculated automatically by our software once you enter your delivery postcode. (Prior to knowing your postcode, the software defaults to postcode 2000 and the postage cost is adjusted for delivery to your postcode once your delivery postcode is entered.) The shipping calculation takes into account the weight of your order, the cost of the packaging materials required, the distance your parcel needs to travel and the speed at which you would like your parcel delivered. The figures & delivery times stated are set by Australia Post. Postage costs charged by Goody Goody Gum Drops are at the Australia Post Registered Parcel rate.Please allow up to 3 to 5 business days after paying for your order for us to process and despatch your goods.

Our Shopping Cart software is linked to Australia Post for accurate shipping costs.

Postage costs can be calculated at http://www1.auspost.com.au/pac/aus_parcel.asp Lodgement Postcode is 2643. (Please add $3.50 for postage registration & packaging costs)  Enter your shipping address Postcode and the weight. (remembering that Australia Post MAXIMUM WEIGHT is 20Kg) Please allow extra weight for packaging and the fact that our confectionery is always overweight. (Our 1Kg packs contains over 1Kg of confectionery)

You could also split your order into totals under 20Kg and use our Checkout Postage Calculator if you prefer.

Disclaimer: We guarantee that your order will be well packed and will leave our premises in excellent condition. However, after we hand your parcel to Australia Post or a courier service we cannot and do not accept any liability for orders delayed, lost or damaged whilst in their care. The onus is on Australia Post or the transport company for any loss or damaged caused. Should such loss or damage occur please contact Australia Post Customer Service section on 13 13 18 (13 11 18 for business users) or the relevant transport company or collect a Customer Service Complaint form from your local Australia Post Office. Australia Post Registered Post has some added protection and some insurance cover if the parcel is lost. Any applicable refunds for orders delayed, lost or damaged during transit will be made after the investigation by Australia Post or the courier company has been finalised. We cannot issue refunds for delayed, lost or damaged orders until the investigation has concluded. Please Note: Express Post is NOT a next day delivery service from our location.

While we will try to meet customer's deadlines we do not guarantee a definite delivery date unless guaranteed in writing. Please note that once we hand your order to a third party like a Courier or Australia Post, we have no control over it an can not & will not accept responsibility for any delays in shipping or losses.

All of our Chocolate & Confectionery products are stored in cool dry conditions and leave our premises in excellent condition. After we hand your order to Australia Post or any other carrier or transport agency the onus for damage or deterioration of any of our products lies with the delivery service. Please take care when ordering chocolate & boiled lolly products during the hot weather months.

If you experience any trouble using our secure PayPal payment facility please contact us by email sales@goodygoodygumdrops.com.au or the Contact Us section of our website and we will arrange another payment method.

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