Terms & Conditions

About these Terms and Conditions

In these Terms and Conditions "we" and "us" mean Goody Goody Gumdrops Pty Ltd (trading as Goody Goody Gum Drops) - ABN: 55 150 109 121 of 62 Hawkins Street, Howlong, NSW, 2643 and "you" and "your" means you the customer.

These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event. These Terms & Conditions apply to all orders with Goody Goody Gum Drops including email and phone orders as well as online orders.

Legal Capacity to Transact

If you are under the age eighteen (18) years you cannot place orders with Goody Goody Gum Drops.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.

Placing Your Order

You may place your order by filling in the order form on this website.

When you place your order, we will issue you with an order number. We will do this by an automatic email.

By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your order after payment is received we will contact you by email or telephone.

Goody Goody Gum Drops reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Please note: Product colours may vary from images on our website and frequently change with each batch produced. If colour is important to you, please order a small quantity first.

Payment Methods and Processing

Goody Goody Gum Drops accepts PayPal or Visa and MasterCard credit cards.

Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the order/ invoice number in the transaction description. Payment by Money Order is also acceptable. We do not accept payment by cheque unless previously agreed.

Payment processing will not begin until we receive all the information we need.

Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding NSW and some Victorian public holidays.

Credit card and PayPal payments are processed after you click the "Submit My Order" button.

For credit card and PayPal payments we will email an invoice to you with your order confirmation. Your invoice is your proof of purchase. A Tax Invoice will be attached to the parcel when your order is despatched.

Please Note:

We will not accept credit cards issued by banks outside of Australia. Our preference in this instance is payment via PayPal.

Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

You may be required to provide further identification for additional security reference checks.

If your PayPal payment is funded by an eCheque this may substantially delay processing your order while payment clears. Please check PayPal.com.au for details of eCheque payments.

GST

All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the tax invoice sent with the goods.

Prices

Goody Goody Gum Drops always seeks to list Products with the most competitive prices.

Goody Goody Gum Drops reserves the right to change prices for Products displayed at the Goody Goody Gum Drops website at any time.

Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.

Refund Policy

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. Orders sent by courier or Registered post are insured and delivery must be signed for. Courier deliveries are not insured if you give permission for the goods to be left without signature. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product after the insurance claim has been settled by the courier or Australia Post as applicable. Customer will incur the cost of return postage and be credited the purchase price only excluding freight costs.

Delivery Charges

Shipping rates vary. Goody Goody Gum Drops reserves the right to change prices for delivery at any time. Goody Goody Gum Drops does not ship outside of Australia.

Delivery Times

Most orders on this website are processed within 3 to 5 days depending on stock. If there are any unforeseeable delays, you will be contacted by our customer service team.

Orders will be shipped to you by Australia Post, or depending on your location, a Courier Service of our choosing. Most orders will require a signature on delivery. If you may not be home it may be better to arrange delivery to a work address.

Most orders sent with Australia Post will either be through satchels for smaller items, or Registered Post for larger items.  Budget freight or flat rate freight is also available in some cases.

With most deliveries we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm.  If no-one is present to accept delivery, the courier or Australia Post will leave a card.

With Australia Post Registered, insurance of $100 is included, and the package must be signed for.  If no-one is present to accept delivery a slip will be left in the mail box so that you can contact the relevant Australia Post Office to arrange collection of your package. Registered Post is available on request at the time of ordering only at an additional cost.

PLEASE NOTE.

Once purchases have been despatched, we cannot be held responsible for items lost or damaged in transit. All claims will be made direct to Australia Post or our courier company. Any refunds or replacement goods will be made after the carriers insurance has investigated.

As most parcels require a signature on delivery we recommend that your delivery address has someone available to accept your delivery during business hours. Our courier or Australia Post cannot guarantee a specific delivery date or time.  If no one is present to accept the delivery a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery by courier or collection from the local Post Office if the parcel was sent by mail.

Although we try to deliver your order according to the estimated delivery times provided, these may change due to circumstances beyond our control. If your order hasn't arrived by the estimated delivery time, please contact Australia Post or the Courier company. Please remember that once we hand your parcel to Australia Post or a courier the delivery and delivery time is totally out of our control and we do not guarantee delivery by a certain date.

Title and risk of loss to all products will pass to you when the items have been delivered.  

Products Damaged in Transit

All orders are delivered by Australia Post or by our nominated Courier Service which is an independent courier company. Please do not ASSUME that your package will be delivered by one service or another.  Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above.  Please consider the information below so you are aware of your obligations in relation to delivery options.

Australia Post satchels are NOT insurable.  It is however, a much quicker service in general.  Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk. Registered parcels are insured. Please let us know at the time of ordering if you want your parcel sent by Registered Post. (Extra charges are applicable.) Courier deliveries are insured at no extra cost unless an authority to leave the parcel without signature is given by the buyer or receiver.

If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering.  Australia Post Registered automatically includes $100 insurance.  Additional fees are payable for full insurance and person-to-person delivery options.

Our courier company fully insures all their deliveries.   As stated above, if you require a fully insured service, it must be requested at the time of ordering.  Our courier will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods may be damaged in transit to you.  If this occurs, please either email us at sales@goodygoodygumdrops.com.au or call the courier's customer service team. 

Faulty Products

Goody Goody Gum Drops is proud to offer our customers quality products. We will endeavor to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please either email us at sales@goodygoodygumsdrops.com.au or contact our Customer Service Team.

Limitation of Liability

Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.

Copyright

This website and its contents including images are subject to copyright and can not be used without our written authority.

Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of My Store. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Goody Goody Gumdrops Pty Ltd, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Goody Goody Gumdrops Pty Lyd reserves the right to change the Terms and Conditions of sale at any time.

No Goody Goody Gum Drops employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Colours: Most computer monitors are not correctly calibrated (particularly LCD monitors) and colours may appear different to the actual products. Colours may also change with each batch of confectionery made. Our products are JUST Lollies and NOT works of art. Confectionery colouring can vary and colours may differ between batches. Colours such as Black may have a slight brown appearance when viewed under some lighting conditions. If appearance is important, please order a small amount first to make sure they are what you want for your special occasion. Please keep in mind that the colours, shapes, flavour, etc. of confectionery could change, even if you have received samples, when a new batch of the product is made. We do not accept any liability if this change occurs. We will not accept the return of any goods if you have not ordered samples of the product concerned.

Force Majeure

Goody Goody Gum Drops shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Goody Goody Gum Drops, and Goody Goody Gum Drops shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.