You may find the answer to your questions here. If not, please click the "Contact Us" tab our website and email your question. We will answer it as soon as we can.
If you receive a message at checkout saying "Unfortunately one or more items in your cart cannot be shipped to your location. Please use a different delivery address" please select "ship to a different address" and enter your delivery address again or please contact us and we will do a manual transaction. This is a software bug that we hope is now fixed. Please let us know if this error message appears. We ship everywhere in Australia. We do not ship outside of Australia.
Some banks (Bendigo & Adelaide, St George, Westpac and others) have now Added Online Security for MasterCard & Visa online purchases. You may be asked at the secure checkout for a security password or Personal Assurance Message (PAM) this is a second layer of credit card verification introduced by the banks. (Verified by VISA or Mastercard Securecode) Please contact your bank if unsure, for clarification.
Question: Why don't my login details work?
Answer: We upgraded our shopping cart software in March, 2013 to make transactions with us faster, and login details prior to then may not work. If this is the case, please re-register. You can still buy from our website without registering. Please enter your details & shipping address, etc at checkout.
Question: I'm having trouble using your website.
Answer: Just select the product that you want and add it to the shopping cart. When finished, go to “Checkout” and sign in if you are a returning customer or either, register if you are a new customer, or checkout as a guest without registration if you prefer. Complete your shipping address details, etc. All areas with an asterisk must be completed. Then tick the “I accept the "Terms & Conditions" box after reading them. Select the freight option & payment option required and click “Submit order".
If you have any trouble, please contact us or send an email with your order to email@example.com
Question: How long will it take to receive my order?
Answer: We normally despatch orders within 3 to 5 days (usually much quicker) of receiving payment confirmation provided that we have stock available. The actual delivery time to receive your order will depend on your location and the type of shipping requested when you ordered. Australia Post & couriers quote anything from 1 to 2 business days delivery to Sydney or Melbourne to 7 to 10 business days delivery to WA and remote Queensland or other remote addresses from when we ship the order. In most cases, the delivery will require a signature, so it may be a good idea to use your work address instead of home address.
Question: What happens if you don't have a product in stock?
Answer: We normally contact the buyer by email if the product will be out of stock for more than 5 days.
Question: Can Goody Goody Gum Drops guarantee delivery by a certain date?
Answer: Once we give your parcel to a courier or Australia Post the delivery is totally out of our control. Because of this, we cannot guarantee that the parcel will be delivered to meet a close deadline. we can guarantee a despatch date but not a delivery date.
Question: How will you send my order?
Answer: We despatch orders by Australia Post or by Courier depending on the delivery location or urgency. (Most parcels are sent by courier) Posted orders are usually sent by regular mail unless express post is requested and paid for. In most cases, the delivery will require a signature, so it may be a good idea to use your work address instead of home address. Please email us immediately after ordering if you want to change the delivery address.
Question: What if I'm not at home when my order arrives?
Answer: The postie or courier will leave a card so that you can arrange another delivery or collect the parcel from the local Post Office if it is sent by Australia Post.
Question: How can I contact Goody Goody Gum Drops?
Answer: As we are an online business the quickest way to get an answer is to click the "Contact Us" tab on the top of our website. (under our logo banner) You can also contact us by telephone during business hours (9:00 AM to 3:15 PM Australian Eastern Time) and leave a message. As we are an online business, email & "Contact Us" enquiries receive preference over telephone calls and are answered as quickly as possible. firstname.lastname@example.org
Question: Where is Goody Goody Gum Drops located and do you have a showroom?
Answer: We are located at 62 Hawkins Street, Howlong, NSW, 2643 on the NSW/Victorain border near Albury/Wodonga. We are close to the Hume Highway which is the road between Melbourne & Sydney so we can offer quick deliveries to both of these cities. We are an online business and, to keep our prices as low as possible, we do not have a showroom. All of our products are listed on our website.
Question: Does Goody Goody Gum Drops deliver to my area?
Answer: Yes, We deliver to all cities & towns in all states & territories in Australia. We offer a flat delivery rate or free delivery for larger orders.
Question: What are the freight cost?
Answer: As well as our normal delivery costs we offer a flat rate shipping fee and sometimes free shipping for large online orders. Discounted orders are not eligible for free shipping. Normal delivery costs are calculated automatically by our software once you enter your delivery postcode. (Click Estimate Shipping cost on the shopping cart page) The shipping calculation takes into account the weight of your order, the cost of the packaging materials required, the distance your parcel needs to travel and the speed at which you would like your parcel delivered. The freight costs quoted for courier or postal deliveries are set by Australia Post or our couriers.
Question: How can I pay for my order?
Answer: We accept payment by MasterCard or Visa credit cards through our Bank's Secure credit card gateway, PayPal or direct bank deposit. Credit card details are not kept on our servers in fact, we never see your credit card details as payments are made through our bank's secure servers or through PayPal secure servers.
Question: Does Goody Goody Gum Drops accept telephone orders?
Answer: Goody Goody Gumdrops Pty Ltd is an Online Lolly Shop. We keep our prices low by using Online Shopping Cart Software to take your order and payment securely. Telephone orders can be made but any discounts shown on our website or free freight offers are applicable for online orders only and these discounts may not be applicable to any orders not completed online except under certain circumstances.
Question: I don't have a PayPal account. How can I pay with my credit card?
Answer: Select "Secure Credit Card payment" at checkout and you will be transferred to our Bank's Secure payment gateway or, if you prefer to pay through Paypal, simply click on "Don't have a PayPal account? Use your credit card or bank account - Continue" on the left hand side of the PayPal Secure payment gateway page, then enter your delivery details & your credit card details. PayPal is one of the world's most secure payment gateways. Your credit card details are never seen by us when you pay by Secure Credit Card or PayPal. This is for even more security.
Question: Does Goody Goody Gum Drops offer special prices to Confectionery re-sellers?
Answer: We can supply wholesale prices on most of our products to registered confectionery re-sellers. Our reseller price discounts are based on the 1Kg Pack prices listed at our website. (Please order only 1 Kg packs as the wholesale discount is not applicable to bulk packs) We can offer you a discount on most products listed there. (There are a few exceptions such as “Jelly Belly” products, Custom Made products, Candy Jars, Gourmet Rock, products already on special, some promotional products, etc.) All of our prices include GST but do not include freight costs. Resellers are required to register and provide their business details and ABN prior to ordering. There is a Re-Seller's minimum order + freight to qualify for this discount. If your order is less than the minimum wholesale order you are welcome to buy from us at our normal prices. Flat rate or free shipping is not applicable to discounted orders and shipping will be charged as an extra cost.
Question: Can I use any images from Goody Goody Gum Drops website?
Answer: No. Our images can't be used. You are welcome to photograph any of our products that you buy yourself for your purposes but you van't use any of our copyrighted images without written approval.
This website and its contents including images are subject to copyright and can not be used without our written authority. All images are owned or licensed by Goody Goody Gumdrops Pty Ltd or other owners and no permission is given for publication or reproduction by anyone. Goody Goody Gumdrops Pty Ltd owns the intellectual property rights of any content that is accesable to you on our websites except for the shopping cart software used. Some Images not owned by Goody Goody Gumdrops Pty Ltd are licensed from ShutterStock.
We recommend that you order Chocolate products or Boiled Lollies only in the cooler months. All boiled lollies can be effected by humidity and may stick together during the warmer months particularly if in jars.
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