FREQUENTLY ASKED QUESTIONS.
You may find the answer to your questions here. If not, please click the "Contact Us" tab our website and email your question. We will answer it as soon as we can.
If you have any trouble completing your order or at the checkout please text 0414 231 212 during business hours or email your order to firstname.lastname@example.org
- If you can't remember password - Please re-set the password
- You can also checkout as a guest if you prefer .
- Checkout with PayPal Express by clicking PayPay button below "Proceed to Checkout" on the Shopping Cart page
- The goods in your shopping cart will remain for a few days if you do not complete your order so you won't have to add them again.
PLEASE CONTACT US IF YOU HAVE ANY PROBLEMS ORDERING FROM US.
Some banks (Bendigo & Adelaide, St George, Westpac and others) have now Added Online Security for MasterCard & Visa online purchases. You may be asked at the secure checkout for a security password or Personal Assurance Message (PAM) this is a second layer of credit card verification introduced by the banks. (Verified by VISA or Mastercard SecureCode) Please contact your bank if unsure, for clarification. We have no control over this. It is a bank procedure. If you prefer, you are welcome to choose "Telephone Payment" at the checkout and we will do a manual transaction. You may also phone your order to 0414 231 212 (Mon - Fri 9AM to 3PM AEDT) or email your order to email@example.com
Question: Why don't my login details work?
Answer: We upgraded our shopping cart software in March, 2019 to make transactions with us faster, and login details prior to then may or may not work. If this is the case, please re-register. You can still buy from our website as a guest without registering. Please enter your details & shipping address, etc at checkout. If you buy as a guest you will not have access to our website Order Status section which is only available to registered buyers.
Question: I'm having trouble using your website.
Answer: Just select the product that you want and add it to the shopping cart. When finished, go to “Checkout” and sign in if you are a returning customer or either, register if you are a new customer, or checkout as a guest without registration if you prefer. Complete your shipping address details, etc. All areas with an asterisk must be completed. Then tick the “I accept the "Terms & Conditions" box after reading them. Select the freight option & payment option required and click “Submit order".
If you have any trouble, please contact us or send an email with your order to firstname.lastname@example.org
Question: How long will it take to receive my order?
Answer: We normally despatch orders within 5 to 7 business days (usually much quicker) of receiving payment confirmation provided that we have stock available. The actual delivery time to receive your order will depend on your location and the type of shipping requested when you ordered. Australia Post & couriers quote anything from 1 to 2 business days delivery to Sydney or Melbourne to 7 to 10 business days delivery to WA and remote Queensland or other remote and some country addresses from when we ship the order. In most cases, the delivery will require a signature, so it may be a good idea to use your work address instead of home address.
If your order is required urgently Express Post is available at an additional cost.
Question: What happens if you don't have a product in stock?
Answer: We normally contact the buyer by email if the product will be out of stock for more than 7 days.
Question: Can Goody Goody Gum Drops guarantee delivery by a certain date?
Answer: We will always try to meet your deadline if we can, however, once we give your parcel to a courier or Australia Post the delivery is totally out of our control. Because of this, we cannot guarantee that the parcel will be delivered to meet a close deadline. we can guarantee a despatch date but never a delivery date.
Question: How will you send my order?
Answer: We despatch orders by Australia Post or by Courier depending on the delivery location or urgency. (Most parcels are sent by courier) Posted orders are usually sent by regular mail unless express post is requested and paid for. In most cases, the delivery will require a signature, so it may be a good idea to use your work address instead of home address. Please email us immediately after ordering if you want to change the delivery address.
Question: What if I'm not at home when my order arrives?
Answer: The postie or courier will leave a card so that you can arrange another delivery or collect the parcel from the local Post Office if it is sent by Australia Post. We do not Safe Drop parcels without your authority.
Question: How can I contact Goody Goody Gum Drops?
Answer: As we are an online business the quickest way to get an answer is to click the "Contact Us" tab on the top of our website. (under our logo banner) You can also contact us by telephone during business hours (9:00 AM to 3:00 PM Australian Eastern Time) and leave a message. As we are an online business, email & "Contact Us" enquiries receive preference over telephone calls and are answered as quickly as email@example.com
Question: Where is Goody Goody Gum Drops located and do you have a showroom?
Answer: We are located at 47 Hawkins Street, Howlong, NSW, 2643 on the NSW/Victorian border near Albury/Wodonga. We are close to the Hume Highway which is the highway between Melbourne & Sydney so we can offer quick deliveries to both of these cities. We are an online business and, to keep our prices as low as possible, we also have a warehouse factory shop at this address. All of our products are listed on our website.
Question: Does Goody Goody Gum Drops deliver to my area?
Answer: Yes, We deliver to all cities & towns in all states & territories in Australia. We offer a flat delivery rate delivery for all online orders.
Question: What are the freight costs?
Answer: As well as our normal delivery costs we offer a flat rate shipping fee for online orders. (and sometimes Free Shipping for larger orders - conditions apply) Discounted orders are not eligible for free shipping. Normal delivery costs are calculated automatically by our software once you enter your delivery postcode. (Click Estimate Shipping cost on the shopping cart page) The shipping calculation takes into account the weight of your order, the cost of the packaging materials required, the distance your parcel needs to travel and the speed at which you would like your parcel delivered. The freight costs quoted for courier or postal deliveries are set by Australia Post or our couriers.
Question: How can I pay for my order?
Answer: We accept payment by MasterCard or Visa credit cards through our Bank's Secure credit card gateway, PayPal or direct bank deposit. Credit card details are not kept on our servers in fact, we never see your credit card details as payments are made through our bank's secure servers or through PayPal secure servers.
Question: Does Goody Goody Gum Drops accept telephone orders?
Answer: Goody Goody Gumdrops Pty Ltd is an Online Lolly Shop. We keep our prices low by using Online Shopping Cart Software to take your order and payment securely. Telephone orders can be made but any discounts shown on our website or free freight offers are applicable for online orders only and these discounts may not be applicable to any orders not completed online except under certain circumstances.
Question: I don't have a PayPal account. How can I pay with my credit card?
Answer: Select "Secure Credit Card payment" at checkout and your payment will be securely processed our Secure payment gateway or, if you prefer to pay through Paypal, simply click on "Don't have a PayPal account? Use your credit card or bank account - Continue" on the left-hand side of the PayPal Secure payment gateway page, then enter your delivery details & your credit card details. PayPal is one of the world's most secure payment gateways. Your credit card details are never seen by us when you pay by Secure Credit Card or PayPal. This is for even more security.
Question: Does Goody Goody Gum Drops offer special prices to Confectionery re-sellers?
Answer: We are currently revising our policy but we can supply wholesale prices on most of our products to registered confectionery re-sellers. Our reseller price discounts are based on the 1Kg Pack prices listed on our website. (Please order only 1 Kg packs as the wholesale discount is not applicable to bulk packs) We can offer you a discount on most products listed there. All of our prices include GST but do not include freight costs. Resellers are required to register and provide their business details and ABN prior to ordering.
There is a Re-Seller's minimum order of $120.00 + freight to qualify for re-seller’s discount and a minimum spend of $120 per month is required to maintain the Re-Seller account. Flat rate or free shipping is not applicable to discounted orders and shipping will be charged as an extra cost.
Question: Can I use any images from Goody Goody Gum Drops website?
Answer: No. Images on our website can't be used. You are welcome to photograph any of our products that you buy yourself for your purposes but you can't use any of our copyrighted images without written approval. All images on our website are copyright protected.
This website and its contents including images are subject to copyright and can not be used without our written authority. All images are owned or licensed by Goody Goody Gumdrops Pty Ltd or other owners and no permission is given for publication or reproduction by anyone. Goody Goody Gumdrops Pty Ltd owns the intellectual property rights of any content that is accessible to you on our websites except for the shopping cart software used. Some Images not owned by Goody Goody Gumdrops Pty Ltd are licensed from ShutterStock or others.
We recommend that you order Chocolate products, Gummi Bears or Boiled Lollies only in the cooler months. All boiled lollies can be affected by humidity and may stick together during the warmer months particularly if in jars.
© Copyright 2006-2019 Goody Goody Gum Drops. All rights reserved. - No content, images, photographs or any part of this website may be copied, duplicated or reproduced without the written permission of Goody Goody Gumdrops Pty Ltd.